CBDfx is a well-known company in the CBD industry and offers a wide range of products including tinctures, capsules, topicals, edibles, drinks, and vapes. Their pricing though is over the average at the market and is an average of about $0.2 per mg CBD. The buying experience was simple and intuitive, and the checkout process was quick and easy. The products we tested are more than enjoyable and recommended for CBD consumers who are looking for a solid, good taste and functionality product. The company offers a 30-day money-back guarantee as part of its solid customer service, so if you don’t like the product you can get your money back, just note it’s for unopened products in their original packaging.
We’ve visited CBDfx offices in LA and were very impressed with their customer focus approach, and their efforts to give consumers the most qualitative product. We were especially impressed with their huge and organized wherhouse which can be shown in the video below.
Here is our quick overview of this company pros and cons:
It’s difficult to find a lot of information about the history of this company. That’s unsurprising considering this is a relatively new industry, but it should be noted that other CBD companies provide much more information about themselves than what can be easily found on CBDfx’s website. CBDfx operates under the umbrella of NEwhere, Inc., a company that specializes in e-pens and vape products and appears to be based in Chatsworth, California. Founded in 2012, this company is privately held and also operates under the business name Mad Hatter Juice. In 2018, Mad Hatter Juice was hit with a letter from the FTC noting that their product was misbranded and that they were engaged with unfair or deceptive marketing practices.
Besides that, there is very little information to find about this company online.
However, during our visit in their offices, they’ve shared information about the history of the company and it’s available in the video above.
To their credit, they offer a dedicated phone number, email, and mailing address for customer service. In addition, they have an easy-to-use ‘contact’ form which allows for a quick connection.
We found that their best method of communication was through telephone. While our call was initially answered by a recorded message, a short menu quickly directed us to a live person within less than one minute.
Their FAQ leaves much to be desired. With just a handful of questions, half of which answer generic CBD questions, their FAQ likely doesn’t answer all of your questions.
The person on the phone, however, while slightly brusque when questioned about the nature and origin of the company, was friendly and knowledgeable with regard to general questions about the products.
You might, however, find more answers on the packages themselves.
For example, information on the package includes statements declaring that the products are made in the USA. However, on the phone, a customer representative told us that their raw materials were grown in Holland but processed in the United States.