MedMen has been paying close attention to the developments of the Coronavirus epidemic. According to a public statement issued on the company’s website, MedMen decided to put into place safety measures to protect both customers’ and employees’ health. Many of the stores have reduced their working hours, and the brand encourages online purchase, either with in-store express pick-up or delivery, where available. The supply, according to the statement, is still steady and available. However, the company warns that, due to high demand, clients should expect delays in delivery and have patience. Early daytime ordering would facilitate same-day delivery, according to the message.
The statement goes on to reassure customers with crystal-clear transparency, detailing the rigorous hygienic measures and routines put in place both by in-store employees and by the whole company’s workforce, from operations to logistics. Everyone has to wash their hands with soap for at least 20 seconds, and rigorous instructions are provided to workers in regards to hand disinfection, sneezing and touching their own faces. Social distancing is being enforced in the stores, where employees and associates are instructed to keep a 6-feet distance among themselves and from the customer they are attending. Hand sanitizer is provided for free to all in-store customers.
Furthermore, we are reminded that all products undergo, as usual, all the required testing to meet the highest compliance standards. Handling of goods is subject to the same disinfection routine the company employees undergo. The delivery service is completely business–owned and –operated, and MedMen assures customers that products delivered to their homes are pre-packaged and sealed to avoid contamination. Drivers are instructed to disinfect their hands with alcohol-based sanitizers between each delivery. All departments of the company that come into contact with the public are instructed to also disinfect every 30 minutes any surface the customers may touch, like credit card and point of sale terminals.
MedMen concludes the statement reminding everyone that, for any concerns, their customer services are open and available to answer questions and that, in appreciation of the community’s loyalty, expiration on Bud Rewards points is suspended for the time being.
The company is striving relentlessly to both ensure that all operations continue running as efficiently as possible and that customers’ safety is preserved to the maximum. It must be noted that, in the current situation, black market producers and suppliers could gain ground, due to the lack of regulations on the way they produce, process, handle and distribute their products. Therefore, it is more important than ever for legitimate cannabis companies like MedMen to take a clear stance in regards to the public safety threat poised by the COVID-19 pandemic, and offer transparent insight to their customers in regards to how hygiene is preserved and, ultimately, to how the company is doing their part to contribute to public safety during these tough and uncertain times.